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FAQ

1) WHAT IS THE SUBMISSION CODE?

The submission CODE is your identification for the competition. It is the same as the ORDER NUMBER you can find in your order receipt or under your profile menu > My Orders (in the format of i.e. #1234, #98765, etc.). PLEASE KEEP IN MIND THAT WHEN YOU SUBMIT, YOU HAVE TO REMOVE THE “#” AND USE THE NUMBERS ONLY.

2) I HAVE JUST REGISTERED BUT I CAN NOT FIND MY SUBMISSION CODE. HOW DO I SOLVE IT?

Within 24 hours of the registration, you will receive a confirmation email. This email is going to contain a 4-digit or 5-digit order number (i.e. #1235, #98765, etc.) which is the code you have to use to submit your project. In case you can not find the email, log in here with the email you used to register and you will be able to see your order number. PLEASE KEEP IN MIND THAT WHEN YOU SUBMIT, YOU HAVE TO REMOVE THE “#” AND USE THE NUMBERS ONLY. 

3) HOW DO I ADD THE OTHER TEAM MEMBERS’ INFO?

You will be able to fill in the team information during the submission process. We do not ask to specify the whole team during the registration, just in case the members happen to change during the design process.

4) PAYPAL DOES NOT WORK IN MY COUNTRY. HOW DO I REGISTER?

If PayPal does not work in your country, please try to ask a friend, a relative, or anybody who you can trust with this and who lives in a different country, to purchase the entry for you. If you don’t find a solution, please contact us at info@nonarchitecture.eu, also including which competition are you registering for.

5) I AM NOT A STUDENT, CAN I STILL PARTICIPATE?

Non-a Competitions are open to all human beings, from every age and cultural background, working in groups or individually.

6) I REGISTERED TO THE COMPETITION, BUT I WILL NOT BE ABLE TO SUBMIT. IS IT POSSIBLE TO GET A REFUND?

Unfortunately, no. The registration fee for all Non-a Competitions is non-refundable.

7) CAN I RE-USE A PRE-EXISTING PROJECT?

Yes, as long as it fulfills the submission requirements.

8) CAN I SUBMIT A PROJECT THAT WAS SUBMITTED TO ANOTHER COMPETITION BEFORE?

Yes, as long as it fulfills the submission requirements.

9) CAN I SUBMIT PDFS OR OTHER FORMATS INSTEAD OF JPGS AND DOCS?

Due to the amount of time required to fix wrong submissions, Non-a will NO LONGER accept PDFs submissions. The folder to be submitted must contain the three JPG images and the two DOC files (team and text) only, if the competition brief doesn’t instruct otherwise.

10) IS IT POSSIBLE TO SUBMIT A VIDEO OR A GIF?

You are not allowed to include any videos or gifs in the submission folder. You are free to add links to videos or gifs in the description DOC file. These links will be not seen and evaluated by the jurors but can be included in case the project is published on the website.

11) I SUBMITTED MY MATERIAL, BUT I’M NOT SURE IF YOU RECEIVED IT.

Once your ZIP file is uploaded to the competition group, your submission is confirmed.

12) I PURCHASED THE GOLDEN TICKET. HOW DO I PARTICIPATE IN THE COMPETITIONS?

Once you have purchased the Golden Ticket, you automatically become a PRO member and you can access a new PRO tab from your profile page. From there, you will be able to access all the open competition groups by just clicking “join” and submitting your projects once the submissions are open.

IF YOU DID NOT FIND AN ANSWER TO YOUR QUESTION, DO NOT HESITATE TO WRITE US AT INFO@NONARCHITECTURE.EU

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